We take the information you share with Vaggo seriously. This policy clearly explains what data is collected, why it is collected, where it is stored, and whether it is ever shared with anyone.
How Vaggo handles your data — at a glance
Vaggo only collects information that is genuinely necessary to provide its services. No unnecessary personal data is requested or stored.
Your data and transactions are secured with TLS 1.3 encryption. Payment information is stored on PCI DSS certified infrastructure — the same standard used in international banking.
Vaggo never sells your personal information to advertisers or third parties. Your data is used solely to provide you with our services — it goes nowhere else.
You have the right to view, correct, or request deletion of your personal data. Contact support and Vaggo will process your request.
Even after an account is closed, certain data may need to be retained for a specific period to meet legal requirements. Beyond that, it is deleted. The exact retention periods are clearly set out in this policy.
If significant changes are made to the Privacy Policy, registered mobile numbers will be notified by SMS. Making silent changes is not how Vaggo operates.
Vaggo only collects information that is necessary for running its services properly. This data broadly falls into three categories:
Registration & identity information:
Financial information:
Technical Information:
vaggo never collects your full bank account number, card details, or password — and has no need to.
Vaggo uses your information only for the purposes listed below — it is never used for anything else:
Vaggo never shares your data with third parties for ad targeting or profiling purposes.
Vaggo's servers are operated in internationally certified data centers. The following measures are in place for data storage:
Vaggo will never ask for your password or payment PIN via email or SMS. If you receive such a message, contact support immediately.
Vaggo does not share your personal data with third parties as a matter of policy. However, there are a few limited exceptions where it may be necessary:
| Third Parties | What Information Is Shared | Why |
|---|---|---|
| Payment Processors bKash, Nagad, Rocket |
Transaction amount and mobile number | To complete a payment |
| KYC verification services | NID number & photo | To verify identity and age |
| Regulatory Authority | Legally required information | To meet legal and regulatory obligations |
| Game Providers | Anonymized Player ID | For game management |
Outside of the cases listed above, Vaggo does not share your information anywhere else. No data is passed to advertising networks, data brokers, or marketing companies.
If Vaggo ever merges with or is acquired by another company, users will be notified in advance and their data will be transferred under a new privacy policy.
Vaggo uses cookies to keep the site running and to improve your experience. Cookies are small text files stored in your browser.
Types of cookies used on Vaggo:
Vaggo does not use third-party advertising tracking cookies. You can disable cookies through your browser settings, though some site features may not function properly as a result.
Vaggo does not use external tracking scripts such as Facebook Pixel or Google Analytics that share your online activity with third parties.
As a Vaggo user, you have several rights over your own personal data:
You can request to see what personal data Vaggo holds about you.
You can request corrections to any inaccurate or outdated information.
After your account is closed, you may request deletion of your data provided there is no legal requirement to retain it.
You may request that your data not be used for specific purposes.
You may request your transaction and gaming history in a portable format.
You can opt out of promotional SMS or notifications at any time.
To exercise any of your rights support@vaggo.xyz. Vaggo typically processes requests within 30 days.
All data is retained for as long as your account remains active. After account closure, certain data is kept for a defined period:
Once the above retention periods expire, your data is permanently deleted and cannot be recovered.
For accounts that have been inactive for an extended period, Vaggo may delete the data after prior notice.
Vaggo's services are intended solely for adults aged 18 and above. Collecting information from minors is strictly against Vaggo's policy.
If we ever become aware that a minor's data has been collected, that information is deleted immediately and the associated account is closed.
If you know that a minor is using vaggo, please support@vaggo.xyz— and we'll take immediate action.
Vaggo protects your data with multiple layers of security:
If a data breach occurs that puts your information at risk, Vaggo will notify affected users via SMS and email within 72 hours. We will never stay silent on such matters.
If you notice any suspicious activity on your account, change your password immediately and contact support.
If the Privacy Policy changes, the "Last Updated" date at the top of this page will be revised. For significant changes, an SMS will be sent to your registered mobile number.
Continued use of Vaggo after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may withdraw your balance and contact support to close your account.
For any privacy-related questions or complaints: support@vaggo.xyz — Average response time: 8 minutes.
If your concern cannot be resolved directly, it can be escalated to Vaggo's Data Protection Officer — the support team will facilitate that contact.
Many people assume this is just fine print they can skip. In reality, this policy is your protection. vaggo makes it clear exactly what data is collected, where it goes, and who it goes to. Without knowing this, you may not realise when your rights are being compromised.
Many online platforms in Bangladesh write privacy policies just to cover themselves legally — they're dense, confusing, and written to be ignored. Vaggo took a different approach. Everything on this page is genuine and actually in effect.
This is something many users wonder about. At vaggo, your NID number and photo are used solely for KYC verification. This process is carried out with the help of an internationally accredited KYC service provider — but they perform only the verification itself and do not retain your NID number.
Once verified, your NID image is stored in encrypted form on Vaggo's secure servers. Only KYC staff can access this file. For legal compliance, the data is deleted after 5 years.
Sharing your bKash or Nagad number with vaggo is completely safe. It is used only for deposits and withdrawals and is never passed on to any third party. All payment transactions take place in a PCI DSS certified environment — the most rigorous payment security standard in the world.
Please note that Vaggo will never ask for your bKash PIN by phone or SMS. Any such message is a scam — report it to Vaggo support immediately.
Vaggo does not track your device's GPS or precise location. Only a general country and city estimate is derived from your IP address — primarily for security purposes. If your account is suddenly accessed from a different country, it will be flagged as suspicious activity and you will be notified.
This location data is never used for advertising or profiling. Vaggo does not believe in tagging you as a "Dhaka resident" to serve you targeted ads.
You can opt out of promotional SMS from Vaggo at any time. Go to the "Notifications" section in your account settings and turn off marketing communications. Alternatively, contact support and they'll disable it within 24 hours.
Even after opting out of marketing, essential account notifications — such as withdrawal confirmations and security alerts — will continue to be sent. These cannot be turned off, as they exist to protect you.
For any privacy-related questions:
support@vaggo.xyz
Live Chat: Available 24/7
Avg. Response Time: 8 Minutes
Other Vaggo documents on privacy and security
All rules covering accounts, betting, payments, and bonuses. Read →
Deposit limits, cooling-off periods, and self-exclusion options. Learn More →
How Vaggo started and what we stand for. View →
Straightforward answers to the most commonly asked questions. Read →
Clear, straightforward answers